Cancellation and Refund

We understand that it is never easy to travel to another country and sometimes our travel plan may change. If you need to change your travel plan or cancel your booking, please look through our cancellation and refund policy.
 

How to Cancel My Booking

Written notice required: All cancellation requests must be submitted in writing via email or fax. Please include your booking reference, full name, contact details, and a clear statement of cancellation.

Oral cancellations not accepted: Requests made by phone, voicemail, or in-person conversation will not be processed.

Effective date: The cancellation is effective on the date (Beijing time, business day) we receive your complete written notice. If received on a weekend or public holiday, it will be deemed effective on the next business day.
 

Refund Policy(Based on Days Prior to Departure)

Calculation notes:

Days are counted in calendar days, with the departure date as Day 0.

For example, if departure is July 20, then July 19 is in the “0–1 day” bracket, July 18 is “1 day”, July 13 is “6 days” (falling into “2–6 days”), July 6 is “14 days” (falling into “7–14 days”), and so on.

The refund base is the total amount actually paid to us for the tour package, excluding separately collected fees (e.g., insurance, visa services).
 

Third-Party Supplier Cancellation Charges

Some components of your itinerary (international flights,  cruises, etc.) are provided by independent third parties. These suppliers may have their own cancellation policies, which can impose additional fees different from ours.

If your cancellation triggers any extra charges, penalties, or service fees from such third parties, these amounts will be deducted first from your refundable balance. If those fees exceed the total refundable amount, you may receive no refund, and we reserve the right to seek reimbursement for the shortfall.

Your travel advisor will highlight any high‑risk non‑refundable items (e.g., promotional airfares, cruise cabins, peak‑season hotels) at the time of booking; such items may be covered by separate agreements.
 

Unused Services After Tour Commencement

Once the tour has begun (as defined by the first service rendered—e.g., airport pickup, hotel check-in, or the first scheduled activity), no refund or exchange will be given for any services you voluntarily do not use, including but not limited to: early departure, late arrival, missed meals, unused accommodations, skipped attractions, or unused transport tickets.

This does not apply to services we fail to provide due to our own fault or circumstances of force majeure.
 

Refund Procedure and Timeline

Step 1 – Send your written cancellation notice to our designated email or fax (see your booking confirmation).

Step 2 – We will acknowledge receipt and confirm the cancellation within 3 business days, providing the refundable amount.

Step 3 – We will initiate the refund within 15 business days after our confirmation. The actual arrival time depends on your payment provider(bank, credit card, Alipay, WeChat Pay, etc.) and usually takes 3–15 additional business days.
 

Special Cases

Partial cancellations – If you cancel only part of a multi-service booking (e.g., hotel only), the refund will be calculated separately based on our applicable rules; your travel advisor will confirm in writing.

Promotional discounts – If you used a coupon or early-bird offer, the refund base is the net amount actually paid after deducting the discount value.

Travel insurance – Cancellation insurance, if purchased, is governed solely by the insurer’s terms and is not covered by this policy.
 

If you have any questions, please contact your travel advisor. We are here to help.