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Client: NEWTON MARTIN LEONARD
Nationality: Cyprus
Group Code: TCT-LL-FIT-260801
Pax: 6
Itinerary: Beijing-Chongqing-Shanghai
Verbatim my email to TCT right after our tour which sums up our excellent experience with them.
Now that our 14-day tour has come to a close, I wanted to write and thank you and the whole Top China Travel team for what was, from start to finish, an outstanding trip.
First, a personal thank you to you, Lily. From the very beginning you pulled the entire plan together with great care, and your advice and arrangements throughout the itinerary, the flights, the hotels, and all the detail in between were exactly what made the trip run so smoothly. We appreciated your responsiveness and guidance at every stage, and it gave us real confidence going into the trip.
The organisation was excellent throughout. Every transfer, flight, hotel and guide handover ran exactly as arranged, and the confirmation documentation was clear and accurate. Across all three cities of Beijing, Chongqing and Shanghai, there was genuinely nothing to fault. The quality and consistency of the service exceeded our expectations, and it made travelling as a group of six completely effortless.
We would like to single out two of your guides in particular.
Sisi in Beijing was superb. She was knowledgeable, attentive and genuinely invested in making sure we got the most out of the city. Her care and commitment went well beyond what we would expect of a tour guide.
Sean in Shanghai was equally exceptional, and deserves special recognition for how he handled the typhoon disruption. When the weather forced changes to our programme, he quickly found sensible indoor alternatives so that our days were never wasted, and once conditions eased he went out of his way to make up lost ground and ensure we still saw as much of Shanghai as possible. His flexibility, initiative and dedication were remarkable, and turned what could have been a frustrating few days into some of the most memorable of the trip.
Please pass on our sincere thanks to Sisi, Sean, Michel in Chongqing, and all the drivers who looked after us so well. We wouldn't hesitate to recommend Top China Travel, and we hope to travel with you again.
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