TCT Customer Service
TCT Customer Service
A handbook to cooperation and TCT all-around service
 
TCT Provides You
 
China Travel Tips
 
Cooperation
 
 
 
 

Terms & Conditions

 

These terms govern all bookings made whether through topchinatravel.com or otherwise with TopChinaTravel registered in China . You accept these general conditions on behalf of all clients of your party.

 
Responsibility
 

TopChinaTravel acts only in the capacity of an agent for contracted travel-related services. All travel arrangements included in trips are made on participants or agents' behalf upon the express condition that neither TopChinaTravel nor its agents shall be liable or responsible in the absence of its/their negligence for any direct, indirect, consequential harm, or irregularity of any kind which may be accessioned by reason of any act or omission of any person or entity, inducing without limitation, any act of negligence or breach of contract of any third party such as airline, train, coach, private car, cruise vessel, boat, or any other conveyance, hotel, sightseeing provider, local ground-handler, restaurant, etc., which is to or does supply any goods or services for trips. Participants and agents understand that TopChinaTravel neither owns nor operates such third party suppliers and accordingly agrees to seek remedies directly and only with those suppliers and not hold TopChinaTravel responsible for their acts, omissions or commissions. Without their limiting the foregoing, TopChinaTravel is not responsible for any losses or expanse due to the delay of changes of schedule, over booking of accommodations, default of any third parties, sickness, weather, strike, acts of God, acts of terrorism, force majeure, acts of government's civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity or for any other cause beyond its control. All such losses or expenses have to be borne and paid for by the participant or agents.

Topchinatravel reserves the right to postpone, alter or cancel the travel services as necessary due to the unforeseen conditions or for the convenience of the operation of tours. Any additional payment incurred shall be charged to the traveler and the overcharge shall be refunded. Liability for such cancellation is limited to full refund of money received by TopChinaTravel. No unused refund shall be given back in part or in full due to traveler's unwillingness to go.

All tour fares are based on the present value of foreign currencies in relation to the U.S.dollar in effect on 1 March 2008, and in current tariffs on the same date and are subject to change. However, TopChinaTravel will not adjust the price once it has been confirmed and deposit has been received.

TopChinaTravel shall not be liable for any dangers and risks inherent in travel, which may result in traveler's injuries, damages or losses. Places in remote areas may without easy access to medical facilities or rapid assistance. Traveler is hereby warned of such kind of dangers and risks, and the possibility traveler may not travel as scheduled due to personal emergency. Baggage is carried at owner risk and baggage insurance is recommended.

TopChinaTravel reserves the right to decline to accept, or retain any person as tour participant, should such person's health, mental condition, physical infirmity or general deportment impede the operation of the tour or the rights, welfare or enjoyment of other tour participant.

Participant should strictly abide by the laws and regulations promulgated by the governments of China . TopChinaTravel shall not be responsible for the penalty in part or in full due to the infringement.

TopChinaTravel do not take any responsibility for any items purchased at shops during the tours. Any after service must be between consumer and shops.

 
 
General Terms
 

Fee

All tour fare is in US dollar and is based on tariffs and rates if currency exchange in effect at the time of publishing on topchinatravel.com. These rates are subject to changes without prior notice.
 

Your tour fare is guaranteed once TopChinaTravel received the full payment. Only currency surcharges, flight schedule changes which require additional nights and cost to be added to the package will result in an assessment to each passenger.

 
Price Includes
  1. Mentioned domestic air transportation in economy class with airport tax and fuel surcharge. The tax and surcharge are subject to change at any time.
  2. Private transfers between airports/railway stations, hotels and all sightseeing spots. Separate arrivals and departures will incur extra charges.
  3. Hotel or cruiser accommodation based on two adults sharing one standard twin-bed room/cabin; a client who travels alone or desires is required to pay a single supplement rate. A single room is subject to availability based on prior request at an additional cost; if the recommended hotel is not available, it will be substituted by a similar one.
  4. Meals (breakfast, Chinese lunch and dinner) as specified in the itinerary table marked with ¡®B/L/D'.
  5. Meals (breakfast, lunch and dinner) are included in the cruise fee as well as the cruise shore excursion in groups and daily activities. The arrangements are subject to the different cruiser companies and subject to change without prior notice.
  6. One driver and one English-speaking guide on normal sightseeing activities in each destination.
  7. All entrance fees to scenic spots as shown in the itinerary. The final arrangement will be determined by local tour guides based on the local circumstances which are beyond the control of TopChinaTravel. TCT will adhere to the original itinerary as accurately as possible.
  8. Tibet Travel Permit application fee in the packages related to Tibet .
  9. are included.
 

Price Excludes

  1. Round International airfare or train tickets
  2. Visa fee, passport application or renewal fee
  3. Tips for guides, escort, drives, bellman, etc
  4. Personal expenses such as excess luggage fees, laundry, postage, communications and beverages
  5. Travel insurance
  6. Applicable taxes or government fees
  7. Any other changes caused by the acts of God, natural disasters, fires, weather, governmental and local authority orders, political change, strikes, war, riots, quarantine, custom regulations, damages or injury caused by accident beyond the control of TopChinaTravel and that has incurred due to the tourist action violating the laws.
  8. Any items not specified in the plan
 
 

Clients Health Requirements

To ensure the smooth operation of the tour, TopChinaTravel highly recommends that participants or your clients be in good health. Please recommend your clients to consult their physical regarding the wellness and ability to travel long distances. Any physical or mental disability which requires special treatment or attention must be noted at the time of reservation.
 
 

Group Size

TCT has the departure guarantee for our fix departure tour when the pax of tour are two and above two.

 
 

Guides, Driver & Tour Escorts

Usually TopChinaTravel will provide clients one assigned English-speaking local guides who are guiding locally in one city or in a certain small area as well as one private professional driver. Sometimes a national guide (national tour escort) might be sent to accompany with clients traveling through the whole trip.

 
 
Recommended tipping policy
Group of 10 pax or above: 2US$/day for local guide, 1US$/day for driver, 3US$/day for national guide when a national guide is necessary;
FIT under 10 pax: 4US$/day for local guide, 2US$/day for driver, 5-6US$/day for national guide when a national guide is necessary;
Usually tipping for luggage porter at airport or hotel is 1-2US$/piece which depends on the luggage weight.
 
 
Complaints

For any complaint, please notify your guide immediately to avoid any potential similar problems from happening again during your trip. If your complaint can not be resolved locally, please kindly send us an email or call us. To be valid, all complaints with details must be submitted within 30 days since the end of the tour.

 
 

Privacy

The clients' privacy is important to TopChinaTravel. We will not discuss or disclose of the clients' info rmation with any third parties, and not rent your email or postal address for on-line business to other company.

 
 
Alteration & Cancellation
 

Alteration before payment is and free of charge. In the process of travel, any extra payment caused by clients' changes will be added. Any unused portion is neither refundable nor exchangeable.

Written notice of cancellation must be received by TopChinaTravel either by email or fax. Oral cancellation by phone will not be accepted. The cancellation refund is as follow:

 

Cancellation Refund
30 days before the scheduled date of departure
Get FULL refund
15-30 days before the scheduled date of departure
Deduct 5% from the full refund
7-15 days before the scheduled date of departure
Deduct 30% from the full refund
2-7 days before the scheduled date of departure
Deduct 50% from the full refund
Within 24 hours before the scheduled date of departure
Deduct 100% from the full refund
In the process of the travel
Get NO refund unless it is agreed by TCT
 

In addition to the above stated cancellation refund, if the ticket of airlines, cruises or trains have already been issued of final confirmation has been received at the time of cancellation (regardless of the number of days prior to departure), the clients will be assessed an additional airline, cruise , train or hotel cancellation penalty and service surcharge.

 
 
Children Fare
 
Children of two and below
10% of the total price
Children between two to five
50% of the total price based on an extra bed in adults room upon request
Children between six to eleven
70% of the total price based on an extra bed in adults room upon request
Children of twelve and above
100% of the total price
 
 
 
 
Contact us : sales@topchinatravel.com
Tel: (86)773-2885326 , 2828304 , 2825759 , Fax: (86)773-2805303
Copyright 2004 All Rights Reserved. Top China Travel