TCT Customer Service,How to Book

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TCT Customer Service

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How to Book

Booking Process

Step One>>Select the itineraries from China Tours page and see whether it is suitable for the clients. The price you see at the bottom of the itinerary page after logging in with your member ID is the net price without commission .

If you desire to become a TCT Member agent before making the reservation, please click to register.

Meanwhile, please read the Terms & Conditions and How to Pay pages carefully.

If you have any questions about what you read, just click the ‘ Live Help' button on the left sidebar to ask your questions.

Step Two>> Click the ‘I Book This Tour Now' button to submit your request or ‘Need to be tailor-made' button to bring up the customize form. The submission indicates that you have read TCT Terms & Conditions and accepted them all. You'll receive the updated itinerary and quotation from us within one working day. Click to learn about China's Public Holidays .

Step Three>> Carefully read the revised itinerary and quotation we send to you and discuss the details and price with our sales office to see if anything needs to be changed. You can contact the sales office by email or telephone to amend the tour until the client is completely satisfied with the plan.

Step Four>> Confirm acceptance with sales and pay the deposit. Early confirmation would be greatly appreciated.

Step Five >> Upon receiving your deposit, we'll start the process to secure the booking. The proposed hotels and flights will be available for a limited time following presentation of our proposal, but we are not able to guarantee their availability until we have secured the booking following your acceptance of our proposal. If any changes do occur, we will advise you of other options and ask for your approval before securing the booking.

Step Six>> After securing the booking, we'll invoice your account.

Step Seven >> You'll receive our final confirmation and tour voucher.

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Alteration & Cancellation

Alteration before payment is and free of charge. In the process of travel, any extra payment caused by clients' changes will be added. Any unused portion is neither refundable nor exchangeable.

Written notice of cancellation must be received by TopChinaTravel either by email or fax. Oral cancellation by phone will not be accepted. The cancellation refund is as follow:

Cancellation Refund
30 days before the scheduled date of departure	Get FULL refund
15-30 days before the scheduled date of departure	Deduct 5% from the full refund
7-15 days before the scheduled date of departure	Deduct 30% from the full refund
2-7 days before the scheduled date of departure	Deduct 50% from the full refund
Within 24 hours before the scheduled date of departure	Deduct 100% from the full refund
In the process of the travel	Get NO refund unless it is agreed by TCT

In addition to the above stated cancellation refund, if the ticket of airlines, cruises or trains have already been issued of final confirmation has been received at the time of cancellation (regardless of the number of days prior to departure), the clients will be assessed an additional airline, cruise , train or hotel cancellation penalty and service surcharge.